Wyzant.com is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.
About the Position
As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.
Provide telephone and email support to Wyzant's growing nationwide network of tutors, students and parents. Help users navigate the website, answer billing related questions and proactively assist in the tutor-student matching process
Monitor internal systems and synthesize feedback and trends in order to make useful suggestions for improving the website user interface and internal processes
Communicate closely with other customer service personnel in order to provide seamless, consistent service and solutions to Wyzant customers
Candidate must have exceptional phone presence, strong command of the English language and efficient keyboarding skills
The position requires patience, hard work and attention to detail
A firm grasp of basic computer skills, major internet browsers and Windows OS is required, and candidate must learn to efficiently navigate Wyzant's administrative system
Candidates must have earned a bachelor's degree or higher. Relevant, consistent work experience may be considered in place of a 4 year degree.
$14/hr starting with full benefits and bonus potential.
40 hours per week. Hours of operations are 9am-5pm Saturday and Sundays and between the hours of 8am and 8pm Monday-Friday. Current department needs include night and weekend availability. Flexibility is required.