Careers at WyzAnt

Customer Support Representative

About WyzAnt

WyzAnt.com is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.

About the Position 

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Primary Responsibilities:

  • Provide telephone and email support to WyzAnt's growing nationwide network of tutors, students and parents. Help users navigate the website, answer billing related questions and proactively assist in the tutor-student matching process
  • Monitor internal systems and synthesize feedback and trends in order to make useful suggestions for improving the website user interface and internal processes
  • Communicate closely with other customer service personnel in order to provide seamless, consistent service and solutions to WyzAnt customers

Requirements:

  • Candidate must have exceptional phone presence, strong command of the English language and efficient keyboarding skills
  • The position requires patience, hard work and attention to detail
  • A firm grasp of basic computer skills, major internet browsers and Windows OS is required, and candidate must learn to efficiently navigate WyzAnt's administrative system
  • Candidates must have earned a bachelor's degree or higher. Relevant, consistent work experience may be considered in place of a 4 year degree.

Compensation:

  • $14/hr starting with full benefits and bonus potential.

Hours:

  • 40 hours per week. Hours of operations are 9am-5pm Saturday and Sundays and between the hours of 8am and 8pm Monday-Friday. Flexibility is required.

Benefits:

  • Health and dental
  • Fully stocked kitchen for breakfast and lunch
  • Paid vacation

View all available positions.

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Cover Letter*
Please respond to these emails as a WyzAnt Customer Support Representative. We are not expecting you to know all of our policies, but we do want to see how you craft your response.

(From a student user)
I want to dispute the charges for tutoring that have been charged to my credit card. Although the gentleman I met with was very kind and patient, nothing was accomplished to help me with what I need to continue my class. When we met we spent the entire 2 hour session trying to get my laptop set up to even do any work for my class. The goal of the tutoring was to be an in-person liaison to guide me through what I may have had questions about what I am learning online. Although the tutor seemed very knowledgeable about the subject, just getting through the set up so I could begin following examples and doing homework was not accomplished. I feel bad that the tutor used his time with me, but since I really am no farther than when I started with him, I do not feel I need to pay for the 2 hours I was billed for. Please feel free to contact me with a solution to this issue.*
(From a parent)
I am very disappointed. We connected with John H. through your company. We spoke over the phone several times and agreed to meet Tuesday at 5pm at the Starbucks. He never showed up!! We waited for 45 minutes and called him several times. This is EXTREMELY unprofessional. What are YOU going to do to fix this?*
(From a tutor user)
Good Morning, Thank you for adding me to your list of tutors - I am very excited about joining your team of experts. I do have one question regarding conducting the classes. I am a bit hesitant to go to a person's home to conduct the lessons. I'd prefer to meet up at a public location. I also have an affiliation with a community center in San Diego. Is it a common practice to establish the lessons at a public location and is this acceptable to WyzAnt? Thank you. I look forward to your reply.*
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